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- 24° TRENDS
- 05 September 2024 15:30 to 16:10
Panel: Beautifying Financial Services: Innovating CX and Customer Engagement in the Financial Services Industry
Fintech solutions are evolving to enhance customer engagement. In this session, we will investigate how Fintech’s and financial institutions are creating data-driven personalised experiences. Moreover, we will discover how innovative Fintech’s are utilising immersive technologies such as: gamification, app push notifications, dynamic data displays, charts, graphs, QR-code based payment systems, recommended actions and voice enabled services, to increase engagement and help users progress towards achieving their personal financial goals.
Speakers
Abdulaziz Al Tukhais
Executive Manager - Business Products
Elm
Ankit Agrawal
Head of Wio Business
Wio Bank
Phil Watson
CEO (CIO)
Lightbox Wealth (Mondrian Associates)
Lukasz Dwulit
Head of Klarna CEE
Klarna