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  • 24° TRENDS
  • 05 September 2024 15:30 to 16:10
Panel: Beautifying Financial Services: Innovating CX and Customer Engagement in the Financial Services Industry

Fintech solutions are evolving to enhance customer engagement. In this session, we will investigate how Fintech’s and financial institutions are creating data-driven personalised experiences. Moreover, we will discover how innovative Fintech’s are utilising immersive technologies such as: gamification, app push notifications, dynamic data displays, charts, graphs, QR-code based payment systems, recommended actions and voice enabled services, to increase engagement and help users progress towards achieving their personal financial goals.

Speakers

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Abdulaziz Al Tukhais

Executive Manager - Business Products

Elm

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Ankit Agrawal

Head of Wio Business

Wio Bank

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Phil Watson

CEO (CIO)

Lightbox Wealth (Mondrian Associates)

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Lukasz Dwulit

Head of Klarna CEE

Klarna